Refund policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return. 

To be eligible for a return, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, please contact us first at  support@myhappyhaven.de or via the contact form. Please note that returns may only be sent to the return address provided by us and not to the shipping address shown on the parcel. Once we have reviewed your request, you will receive all further information regarding the return.

If your return is accepted, please send the product to the address provided by us. Unfortunately, we are currently unable to cover the return shipping costs. These costs must be borne by the buyer.

For any questions regarding returns, you can contact us at any time at support@myhappyhaven.de.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue. You can contact us via the contact form or at support@myhappyhaven.de.

Exceptions / non-returnable items

Certain items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalised items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have received. Once the return has been accepted, you can purchase the new item separately.

European Union – 14-day cooling-off period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us via the contact form or at support@myhappyhaven.de.